Shipping policy

Orders

Upon completion of your order, you will receive an email with your order summary and order number. Please hold onto this order information for future reference.

Processing & Handling Times

Due to the availability of our products, processing and handling times may vary from 1 to 2 days prior to shipping the order out. 

Shipping & Tracking

Once your order has been handled and tracking information is available, an email will be sent to you with the carrier being used to ship your order and a link to track your package. Your tracking link will become active once the carrier has scanned the shipping label. You can track your package through the carrier’s website or toll-free phone numbers. In any case you do not receive tracking within 1-2 business days of placing your order, please contact our customer service team.

Transit Times

Orders will typically arrive at the shipping address within 1-5 business days from the shipping date although delays with the carrier and other unforeseeable circumstances and events may delay the arrival of your order.

Cancellations, Address Changes and Other Modifications to Orders

If tracking information has already been emailed to you, unfortunately, we cannot make any additional changes to your order. If tracking has not been issued to you, please contact a member of our customer service team so we help make any necessary adjustments to your order.

Domestic Orders:

We do not ship to PO Boxes. If your order has a PO Box as the shipping address, a member of our customer service team will contact you for an alternate address. If you do not have an alternate address within the US, a full refund will be issued to your original form of payment.

APO/FPO

We currently do not ship packages to APO/FPO addresses. If your order has an APO/FPO as the shipping address, a member of our customer service team will contact you for an alternate address. If you do not have an alternate address within the US, a full refund will be issued to your original form of payment.

International Orders

We currently do not ship to countries outside of the United States. For more information, please contact our customer service team.

Carriers and Ship Methods:

GRW ships product using various carriers including but not limited to GSO, USPS, UPS and Fedex at its own discretion based on a number of variables including transit times, quality of service, and costs.